A focused case for one decision
A better front door
Why the current intake form has reached its limits, and what Impact Desk proposes instead — a shorter companion brief built directly from a review of Vets on Set's current intake process.
View the intake brief ↗ PDF · 2 pagesProposal · Vets on Set
Impact Desk
A proposed operational system for Vets on Set
Impact Desk is the system proposed to run Vets on Set's veteran and employer relationships — referrals, verified profiles and honest outcome reporting in one place.
Status: the software is built and working. It is not deployed, and it holds no real records.
What this is
A short application is reviewed before it becomes an operational record; once approved, the veteran maintains their own profile through a portal. Employer enquiries are handled the same careful way — an enquiry becomes a lead, then a staff-reviewed relationship with a named contact.
- 01 Self-reported information stays visibly distinct from staff-verified information.
- 02 Referrals are accountable: who made each change, and when, is always on record.
- 03 Outcome check-ins are appended rather than overwriting earlier reports, so reporting stays auditable.
- 04 Not a marketplace, an automated matching engine, or a compliance-certified verification system — a human always decides.